UPDATED EFFECTIVE November 14, 2017
Special Note for Parents:
The Services are for general audiences and are not designed or intended to attract children younger than 13. We do not collect personal information from any person we actually know is younger than 13.
Information We Collect and How We Collect It:
Information you give to us:
When you register to use our Services (including our web store), we may ask you for the following information:
- Email address
- Phone number
- Login / Password to 3rd Party Authentication or Identification Services
- User type
Information we collect when you use our Site and Services:
We may collect information about the way you interact with our Services, content and advertising. This may include device ID, device type, machine ID, geo-location information, computer and connection information, present and former actions taken using sites or accounts linked to the ColorReader account, statistics on page views, traffic to and from our sites, IP address, ad data, standard web log information, and any telephone number you provide us or from which you may call or otherwise contact us.
We may also collect the information you send to us such as correspondence, customer satisfaction surveys or customer service communications, testimonials or user content such as photos, blogs and writings.
Information we collect from other sources:
We may also obtain information from or about you in other ways. For example, we may verify user information with a service provider or combine your information with additional information we collect from other third parties or sources, as authorized and permitted by law.
How We Use Information:
Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized experience. We will collect, use and store your data listed above to:
- provide, test, or enhance the functionality of the Services ;
- resolve disputes and troubleshoot problems;
- customize, measure and improve our Services and advertising;
- contact you about our Services and those of our corporate family, service updates, targeted marketing and promotional offers based on your communication preferences and where you have agreed to receive these;
- compare information for accuracy and verify it with third parties; and/or comply with applicable laws;
- registration and/or sharing through third-party services; and
Our Lawful Basis or Ground for Using Your Personal Information:
Under laws which are designed to protect your personal information, we need to have what is called a lawful basis or ground each time we use, share or otherwise process your personal information.
In many cases, our processing of your personal information is necessary for the performance of a contract we have with you (for example, where you have placed an order). Certain uses of your personal information may not be necessary for performing a contract however, and they may be necessary for the purposes of our legitimate interests or the legitimate interests of a third party. They may also be in your interests. When we say “legitimate interests”, we mean our (or a third party’s) interests in ensuring the Services operate in a commercially suitable way which are tailored to your use and interests and that they are provided as efficiently and securely as possible, as well as our legitimate interest in promoting our products/services to you. If we are processing personal data in a certain way because it is in our (or a third party’s) legitimate interests (and not, for example, because it is necessary for the performance of a contract with you), you have the right to object to this processing.
In certain circumstances, we may need your consent to collect and use your personal data; for instance, if we ask for your opt-in consent to direct marketing. If we have asked for your consent, you may withdraw your consent at any time.
You may withdraw your consent, or object to our processing of your personal data in a certain way (where you have the right to do so), by contacting us using the details in the “Questions” section below.
How we share information with third parties:
We share information between our systems and those third parties, such as with third-party licensees or licensors, in order to test, develop, market or deploy new products. Such third parties may use the information to develop and market new products. We make every attempt to remove user identifiable information from the data that we collect and share with third parties. However, for some services information like names, user type, email address and other data might be shared.
We may also disclose personal information to respond to legal requirements (for example, in response to requests by a governmental body, or as is required by a court order or other legal process) or in the good-faith belief that disclosure is legally required, to enforce our policies, to establish or exercise our legal rights or protect anyone’s rights, property or safety.
Cookies and web beacons:
Your rights in relation to your personal information:
We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and where we have your consent or are otherwise permitted to send them, promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by using an email unsubscribe function which is detailed at the bottom of each direct marketing email. You may not opt out of receiving administrative messages or customer service responses.
You have certain rights in relation to your personal information. Those rights will not necessarily apply in all cases or to all personal which is processed by us though. You have the right to request that we:
- provide you with a copy of any personal data which we hold about you;
- update any of your personal data which is out of date or incorrect;
- delete any personal data which we hold about you;
- restrict the way that we process your personal data;
- consider any valid objections which you have to our use of your personal data; or
- provide your personal data to a third party provider of services.
We will consider all such requests (including whether they apply in a particular case) and provide our response within the time period stated by applicable law.
If you would like to make a request, please contact us at the information provided below. We may ask you to provide us with some further information to allow us to confirm your identity.
International Transfer of Information:
Your personal information will be processed outside of the EEA. For example, we are a data controller based in Switzerland (which has been granted an adequacy decision by the European Commission as ensuring an adequate level of protection of personal data) and we store data on our servers in the United States (and also access it from around the world), and in certain circumstances our third party service providers may store certain personal data in a country outside the EEA.
- in the case of US transfers, entering into European Commission approved standard contractual arrangements (or the Swiss equivalent data transfer agreements), or ensuring the recipient has signed up to the EU-US Privacy Shield (see further https://www.privacyshield.gov/welcome); or
- in the case of service providers based in other countries outside the EEA, ensuring that they are based in countries which have been deemed, by the European Commission, to be adequate, or entering into European Commission approved standard contractual arrangements with them (or the Swiss equivalent data transfer agreements).
Further details on the steps we take to protect your personal data in these cases are available from us on request by contacting us using the details in the “Questions” section below.
Retention of Information:
We retain information as long as it is necessary and relevant for the purposes for which we use it (as set out in the ‘How We Use Information’ section above).
We treat data as an asset that must be protected and use tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Personal Information you provide to other websites:
Should you have any questions, concerns or complaints regarding this policy, please contact us at:
We will investigate and attempt to resolve any complaint or dispute regarding the use or disclosure of your personal information.
Customer Support Contact Information: http://goto.datacolor.com/colorreadersupport
If you have a complaint about how we use your personal information, we would always prefer you to contact us first. However, you may also make a complaint to our lead data privacy regulator if you wish to do so which is Datacolor AG Europe, Loorenstrasse 9, 8305 Dietlikon, Schweiz. You also have the right to complain to your local data privacy regulator and you can find out who that is by clicking here.