FAQ Block Examples

Please note, new releases of the Datacolor software, in most cases will not support discontinued hardware instruments (check here to see the full list of discontinued products), even if you have the old legacy driver.

At the same time, if you are running an obsolete Datacolor Software version, and have purchased a newly released Datacolor hardware instrument, you will need to update your software to the compatible release in order to support your new instruments.

Please work with your account representative to upgrade your instrument or update your software to the latest supported versions.

Sybase 12 and Sybase 17 can coexist on the same computer.

Installing Sybase 17, installs the required files to make Sybase 17 run on your computer.  The Sybase 17 installation will add an Icon to the computer desktop with the Title Sybase Central 17.   If Sybase 12 is already on the computer, there will be an icon with the title Sybase Central 6.1.0 which is the version of Sybase Central that is for Sybase 12.

Sybase 17 can open and use Sybase 12 database files

Sybase 12 cannot open Sybase 17 database files

If your database and software use Sybase 12 and you have Sybase 17 and want to use Sybase Central, please ensure that you select the Sybase Central 6.1.0 icon on the desktop.

Installing Sybase 17 on a system with Sybase 12 will not modify the database.  It will not alter the ODBC Connection information either so the database provider will still be Sybase 12.

No Datacolor 24.x or 25.x product will install if Sybase 17 is not installed on the computer, the installation will end, and no changes will have been made to the computer.  You will be prompted to install Sybase 17.

Installing Match Pigment, Match Textile, Tools, Tools SV 24.x or higher will require you to enter a new Activation code.  If user does not have an activation code, the Datacolor product will not install and nothing will be changed.  If a valid activation code is entered, then the new Datacolor 24.x or 25.x product will be installed.  The installation will then run a Database update script that will bring the database to the correct schema version for the 24.x or 25.x product.  The ODBC Connection information will be updated to use the Sybase 17 provider.  At this point, the database will have been updated to the schema version to work with the 24.x or 25.x product, but the database will still be a Sybase 12 format.  If you run the 24.1 or 25.1 product you will be prompted each time the software opens that the database was built with a previous version of Sybase and should be upgraded to Sybase 17.

To upgrade from Sybase 12 to Sybase 17 once the 24.1 or 25.1 product is installed launch the installation menu then Select the Upgrade/Rebuild option on the menu.  A backup copy of the Sybase database will be made (named old) and a new Empty Sybase 17 database will be generated and then the data will be exported from the Sybase 12 database into reload files and these will be loaded into the new Sybase 17 database.  At the end your database, dci_itm.db or Color.db, will be a Sybase 17 format.  You will have a dci_itm_old.db or color_old.db that is the Sybase 12 format backup.

If you need additional support, please contact Datacolor Applications Team.

Turning off Lite Mode in Tools 2.X

1. Go to the tab ‘System’ then select the 1st button ‘setup’ . When the ‘system setup’ menu appears. Uncheck the selection for ‘Lite Mode Enabled’. Then click ‘ok’. It will require closing in reopening Tools to take effect.
2. Sometimes it does not work the first time so try the same procedure again and should work.
3. You will know lite mode is off when you do not see the arrow below the desktop explorer section in Tools.

See attached screen shots.

Turn on Autoscale in Tools color Difference Plots

Go to the Tab ‘System’ then click on the first small icon (Plot Defaults). Then choose the ‘Color Difference’ tab. From there you can choose the scaling to a fixed amount or autoscale (Autoscale will adjust the graph to fit a batches on the graph)

Reconnect or reset instrument in DatacolorTools

If the calibrate button is not working it may be the instrument has lost connection. In Datacolor Tools go to the tab ‘instrument’ at the top. The click on the button ‘setup’(second from the left). There will be a drop down on this page. Click on it and select your instrument. If it says sim2000. That is incorrect. Select yours from the drop down and see if it connects.

Solution integration services, includes the development of custom plugins and the connection of the Colibri^® platform to hardware (spectrophotometers, balances or weighing equipment) and 3rd party systems. such as Enterprise Resource Planning (ERP), Management Information Systems (MIS) and Laboratory Information Systems (LIMS).

The Plugin for Adobe Illustrator extends the scope of the Colibri^® software to cover the design stage of color management and communication. Suitable for both creative and pre-press designers, it enables real color selection with unique Colibri^® spectral color data for use in designs.
Custom Plugins are available for third party software on request. Contact our Sales Team for more information.

Colibri^® ColorQuality enables manufacturers and suppliers to manage and monitor the color of products produced.

Colibri^® ColorTint is designed to control the dispensing of color products on tinting machines, whether you are handling; a new order or a repeat, correcting a color or completing an order.

Colibri^® ColorMatch enables recipe calculation on different substrates and ensures accurate matching of opaque, translucent and transparent colors as well as of metallic effects.

Colibri^® ColorSpec enables creative and prepress designers, brand owners, manufacturers and material producers to use real colors in their artworks, to define color standards for their products, and to communicate brands and designs to their suppliers.

Please contact our Support Team for detailed information.