Customer Support

Discontinued Products

Discover new generation of Datacolor products that can replace your older obsolesced products.

Old Datacolor Instrument

There are many reasons for a product to reach its end of life, such as unavailability of parts for repair, technology innovations, or the products are no longer economical to continue supporting. At Datacolor, we are committed to provide you with the best customer services and take all these factors into consideration when discontinuing support for legacy products.

We recognize these support announcements may prompt you to evaluate your current operating environment and plan your solution roadmap. With this in mind, we are providing the information below to help you manage your transition, and to provide a clear understanding of the different service programs and assist you to migrate to the next generation of products and solutions.

Support Lifecycle Definitions

Current products

This refers to products currently manufactured and sold by Datacolor. These products are fully supported and are not included in this section.

End of sale products

This refers to products that are no longer manufactured by Datacolor. In some circumstances, customers can still order these products in small quantities from remaining inventory. Products in this phase have maintenance contract availability as well as technical support services.

End of support products

This refers to products that Datacolor can no longer provide spare parts replacement or repair services. This means no telephone or email support and no support on reinstallation. Any current application agreements will be honored but will not be renewed.

However, Datacolor can offer verification service for a limited time for our Spectrophotometers. Verification service provides basic verification of the instrument, but no replacement parts will be provided.

End of verification products

This refers to products that Datacolor can no longer provide verification services.

Discontinued Hardware Products

Interested in upgrading to the latest products? Here is a helpful guide full of information about trading in your older instruments. 

Instrument

End of support date

End of verification date

Replacement product

Datacolor 400/600 series

June 2022

June 2024

Datacolor Spectro 1000/700  

Datacolor 110

December 2021

December 2023

Datacolor 200

Datacolor Viewport

March 2021

N/A

 

Select QC

November 2020

 

 

Check II

February 2020

 

Check 3

Check

October 2016

 

Check 3

Spectraflash 300/ 350X / 450/ 450X 600/ 600 X/ 600 Plus

October 2016

 

 

Mercury

October 2016

 

Check 3

Microflash 100d & 200d

October 2016

 

 

Microflash 45IR

January 2016

 

45IR 

Dataflash 100

January 2013

 

 

Elrepho 450

January 2013

 

Elrepho

Elrepho 3100 & 3300

February 2010

 

Elrepho

38XX series Units Built AFTER 1988

September 2002

 

 

39XX Series

September 2002

 

 

SF500 Series

September 2002

 

Spectro 1000/700

CS-5 and CS-3

April 2002

 

 

Chroma Sensor

June 2000

 

 

38XX series Units Built BEFORE 1988

June 2000

 

 

  

Light Booths

Support Discontinued Effective Date

Replacement product

Verivide CA Series

April 2015

Datacolor ColorMatcher  

Multilight 2 (ML 2)

June 2002

Datacolor ColorMatcher  

Multilight 5 (ML 5)

June 2002

Datacolor ColorMatcher  

Tru-Vue 1

June 2002

Datacolor Tru-Vue

 

Lab Dispensing

Support Discontinued Effective Date

Replacement product

AUTOLAB Models: 32, 40 Combo, 64, 72, 72 Combo, 96, 96T, 104, 104T, 108, 108T, 108 Combo, 128,

128T, 186, 186T, 100 Plus,

20V, Modulo GT series

December 2012

 

AUTOLAB SM, SMS, SM Chem

December 2012

 

DS5 & DM5

July 2001

 

DS3 & DM3

January 1996

 

 

Lab Dyeing

Support Discontinued Effective Date

Replacement product

Ahiba Nuance Top Speed II

January 2019

 

Multiprecise

January 2019

 

Easydye; Spectradye

December 2016

 

Nuance Top Speed;

Nuance ECO (serial #<03170);

Nuance Plus

December 2011

 

Turbolor 1000; Turbomat

December 2009

 

Colormat;

Polymat;

Texomat;

Winder KSW

September 2004

 

 

Discontinued Software Products

Datacolor will no longer replace defective hardware keys. We cannot guarantee that discontinued software can be installed on recent operating systems.

 

Technical Support

Replacement Software

Quality Control Software

   

Datacolor Tools 1.x

Until October 2019

Datacolor TOOLS V2

Colortools 1.X, 2.X

 

Datacolor TOOLS V2

Datamaster

 

Datacolor TOOLS V2

Chroma QC

 

Datacolor TOOLS V2

Color Matching Software

   

Datacolor Match Pigment 3.3

Until Jan 15, 2020

Datacolor Match Pigment V4 

Datacolor Match Pigment 1.x, 2.x, 3.x

 

Datacolor Match Pigment V4 

Match AFX

 

Datacolor Match Pigment V4 

Chroma Calc I, II, and III

 

Datacolor Match Pigment V4 

Datamatch Paint, Plastic and Ink

 

Datacolor Match Pigment V4 

 

 

 

Datacolor Match Textile 1.6

Until September 2016

Datacolor Match Textile V2

Datacolor Match Textile 1.x 

 

Datacolor Match Textile V2

Datamatch Textile

 

Datacolor Match Textile V2

DCIMatch 1.0 – 1.2.X

 

Datacolor Match Textile V2

 

 

 

Retail Software

   

Datacolor Paint 1.x

Until 2016

Datacolor Paint 2

Lab Paintmaker 1.x -3.15

 

Datacolor Paint 2

Paintmaker

 

Datacolor Paint 2

DOS Paintmaker

 

Datacolor Paint 2

 

 

 

Visualization Software

   

Datacolor ENVISION

Until Sept 30, 2022

 

ImageSync 3.x

ImageMatch 3.x

ImageMaster 3.x

   
     

Production

   

ITMProcess

 

Datacolor Process

Smart Weigh

 

Datacolor Weigh

Performance Monitor High End Instruments

   

Datacolor Guardian 1.x, 2.x

 

Datacolor Guardian V3

Datacolor Maestro

 

Datacolor Guardian V3

Datacolor FleetViewer 1.x, 2.x

 

Datacolor Guardian V3

 

Decorative red background with swirls

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