Discontinued Hardware Products

Interested in upgrading to the latest products? Here is a helpful guide full of information about trading in your older instruments. 

Support Lifecycle Definitions

• Current products – This refers to products currently manufactured and sold by Datacolor. These products are fully supported and are not included in this section.
• End of sale products – This refers to products that are no longer manufactured by Datacolor. In some circumstances, customers can still order these products in small quantities from remaining inventory. Products in this phase have maintenance contract availability as well as technical support services.
• End of support products – This refers to products that Datacolor can no longer provide spare parts replacement or repair services. This means no telephone or email support and no support on reinstallation. Any current application agreements will be honored but will not be renewed. However, Datacolor can offer verification service for a limited time for our Spectrophotometers. Verification service provides basic verification of the instrument, but no replacement parts will be provided.
• End of verification products – This refers to products that Datacolor can no longer provide verification services.

* This product is not available in the EU

Discontinued Software Products

What does “Supported” mean for Datacolor software:

• A software version that is launched and will be maintained for a certain period.
• Supported versions will include bug fixes and emergency software changes.
• Customers under Software Maintenance Support contract (Learn more about SMS) will have free access to latest releases.
• Customers without valid SMS contract, upgrade to latest release will be charged as part of an upgrade path

Request for License Keys:

• License Keys will be delivered free of charge for customers under Software Maintenance Support contract (Learn more about SMS)
• Customers without valid SMS contract, License Keys will be chargeable
• For software version no longer supported, there may be technical limitation to generating License Keys, for example after (June 2026), we will not have any capabilities to provide activation keys for MT, MP, Tools version before Release 24.1
• In the case there is no technical capability for Datacolor to generate an License Key on an old software version, Datacolor will be able to provide a financial upgrade path to the latest release.
• Datacolor will no longer replace defective hardware keys. We cannot guarantee that discontinued software can be installed on recent operating systems.