Customer Support

We’re here to help you get color right.

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Popular Topics and FAQs

Find out what users are asking and find answers to your biggest Datacolor questions.

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Check this list to see if your instruments are supported. If you have any questions, please contact your local support team.

Please follow these instructions to locate your license information for Match Pigment Current Release (4.x), Or Match Pigment Legacy Releases, and Tools.

You may validate your software license after your initial installation of the software on this validation portal. After first validation, you will need to call support for future validations.

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Still Need Help?

Send us a message — color can’t wait.

All Your Documentation and Product Specifications

Get the most from your color management tools and software.

Your color management tools and software do incredible things. Find out how. With step-by-step directions and tips for optimizing your color system, our product documentation is critical.

Visit Our Documentation Library

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Color with Confidence. Select Your Support Service.

Create a seamless, end-to-end color management solution.

Support services give you the dedicated support and critical guidance to maintain your color investment, optimize your processes, and get color right.

Application Support Services

Get priority response support or bring a team on-site to your location with a global team of application specialists.

Hardware Support Services

When your initial warranty expires, our ongoing hardware support team delivers remote monitoring and diagnostics, preventative maintenance, recalibration, and more.

Retail Support Services

Maintain your Datacolor Paint system and protect against unexpected software or hardware issues with retail support services.

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“I would definitely say that the Datacolor Service is one of their strongest suits. We are being supported by real experts who analyze the challenges and offer customized solutions.”

Christian Scholz
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Bring Ideas to Life with Color Management

When data meets color, inspiration meets results.